Education
- Bachelor of Arts in English, Truman State University 2007
- Concentration in Theory and Criticism
- Minor in Ceramic Studio Art
Experience
Customer Service
- Telephone, written, and direct communication with clients
- Problem-solving for clients and colleagues with a wide range of technical knowledge
- Using a documentation system for support requests
- Assisting with clients' needs during high-stress situations
Information Technology
- Microsoft Windows XP, Vista, and Office product familiarity
- Virus and malware removal
- Installation and technical support of software and hardware components
- Documenting known issues and creating guides for end-users and technicians
- Network troubleshooting (including wireless devices)
- Managing users in Active Directory
- Basic use of Mac OSX
Creative
- Constructive and specific artistic analysis
- Considerate of practical and physical constraints
- Development of ideas in a cooperative environment
- Working within an established framework to create personal designs
Printable Version (pdf)